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Comments

The behavioral interview is proven to be a valid and reliable predictor of future behavior in a job. However often interviewers do not phrase the behavioral interview question correctly. "Tell me about a time you had to solve a complex problem with a customer." is the correct way but often interviewers phrase it as a hypothetical question ie. "How would you solve a complex problem with a customer?". This does not give any valid information as it does not provide an example of actual past behavior but rather a text-book type answer. For some good examples of behavioral interview questions you can use The Behavioral Interview Guide at my website.

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