To Good Recruiting.
If you want to plan the human resources needed to execute a project, you have to know what people can normally do. How do you find out? By measuring performance.
First you decide what you are going to measure (speed, quality, customer satisfaction). Then, by comparing the records of various workers, you figure out what experience and personalities the good workers have.
Then you create a list (a taxonomy) of the required experience and personal qualities and use it to guide your recruiting and selection.
Also, once you know what kind of performance is reasonable to expect, you can record your ongoing performance measurements on software that automatically lets you know when it drops below that expected level.
Source: Kevin Wheeler, ERE. See also: What Is A Talent Supply Chain
